Key performance indicators

Being a high-performing organisation means continuously checking our progress against measures that are important to stakeholders.

In 2023 we published six strategic key performance indicators, enabling us to effectively monitor progress against our strategic anchors.

We will continue to monitor our performance using the same KPIs in 2024 and externally publish our results.

Strategic key performance indicators

Engagement

International and industry engagement

Level of local and international engagement by the Board of Commissioners and Executive Directors.
  • # Of international (off-island) meetings versus target
  • # Of meetings with local firms versus target.

Industry perception

External perception of the JFSC through annual industry survey

Engagement and perceptions.
  • % year-on-year improvement.

Service level agreements

Adherence and improvement of UX SLA with industry

Monitor, measure and reduce current industry SLAs.
  • % adherence to published SLAs with year-on-year improvement and reduction in processing times.

Digital processes

Online streamlined interactions

Increase in end-to-end digital interaction processes with end users.
  • One new end to end process per quarter.

Staff engagement

Annual staff happiness index survey.
  • Year-on-year improvement in annual happiness index.

Staff retention

Increase in staff retention.
  • % year-on-year increase in average tenure of JFSC staff.