Key performance indicators

Being a high-performing organisation, with a renewed focus on operational deliverables that enable greater industry support, requires us to encourage increased accountability, transparency, and oversight in our ways of working.

For 2023 we will publish Key Performance Indicators (KPIs) that will enable us to effectively monitor our progress against our strategic aims. These KPIs will cascade through the organisation, in addition to our internally focused KPIs, designed to ensure we remain on track.

Supplementing these KPIs, we will reflect on a suitable overarching measure of our effectiveness as a regulator.

Strategic key performance indicators

Engagement

Level of local and international engagement by the Board of Commissioners and Executive Directors
  • # Of international (off-island) meetings versus target
  • # Of meetings with local stakeholders versus target

Industry perception

Industry survey of perceptions of the JFSC
  • Year-on-year % improvement

Service level agreements

Monitor and improve performance against our service level agreements with industry
  • % Adherence to published SLAs with year-on-year improvement until we hit our target of 50% reduction in all processing times

Digital processes

Increase end-to-end digital interaction processes with end users
  • One new end to end process per quarter

Staff engagement

Annual staff happiness index Survey
  • Year-on-year improvement in annual happiness index

Staff retention

Increase staff retention
  • Year-on-year % increase in average tenure of JFSC staff