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Business Plan 2021

This business plan sets out our priorities for 2021 and will help businesses, as well as the wider community, understand our focus for the year ahead.

Last year, we published our strategic roadmap for 2020-2023. This business plan is an overview of what we intend to deliver in 2021, as we embark on the second year of our strategic journey.

"Over recent years, the JFSC and the financial services sector have made significant investments in technology. Covid-19 demonstrated the value of that investment as together we showed a high degree of operational resilience."
Mark Hoban Chair
"I have been particularly touched to see the support colleagues in the JFSC have given each other, as well as the charitable work they have undertaken to support the wider community, as this human crisis has evolved."
Mark Hoban Chair
"We will continue to work with well-run, well-controlled businesses as they seek to weather the storm"
Mark Hoban Chair

The year ahead at a glance

Delivering on our strategic priorities

Our strategic roadmap and the journey so far

Outlook for 2021

Key projects for 2021

2021 income and expenditure

Our 2021 Business Plan

Download a full copy of our 2021 business plan

Business Plan 2021