Industry update 29 July 2025

Reggie and the future of regulation: insights from the Jersey AI Forum demonstration

At the recent Jersey AI Forum meeting, the Jersey Financial Services Commission’s (JFSC) Innovation Hub presented Reggie, the JFSC’s AI-powered regulatory chatbot. The session, led by Tom Shaw, Senior Innovation Hub Adviser, with contributions from Gamu Mbetu, Policy Associate, and Niamh Ryan, Project Manager, explored how Reggie enhances regulatory effectiveness, accessibility, and efficiency.

Navigating complexity with AI

Tom introduced Reggie as a purpose-built chatbot designed to help users, both within the JFSC and across industry, navigate Jersey’s regulatory framework. Recognising the challenge of interpreting a large body of laws and policies, the Innovation Hub sought to simplify access through AI.

Launched in October 2024, Reggie initially included the AML/CFT/CPF Handbook and Codes of Practice. Reggie 2.0, released in May 2025, expanded the document library to include 48 additional policy and legislative documents, significantly broadening its scope. Find more information on Reggie 2.0 here: Introducing Reggie 2.0: our improved AI-powered regulatory chatbot — Jersey Financial Services Commission

Reggie is limited to official, published documents and includes links to source material in every response, ensuring traceability.

Demonstrating Reggie’s capabilities

Tom showcased Reggie’s functionality by asking examples such as “what are the different definitions of a security?” and “can I issue a stablecoin in Jersey?” Reggie provided clear, document-linked answers, demonstrating its precision.

Language, inclusion, and accessibility

Gamu demonstrated Reggie’s multilingual capabilities and highlighted the importance of simplified, accessible language, not just for clarity, but for inclusion. As an international finance centre, Jersey serves users from diverse linguistic and cultural backgrounds. Reggie helps bridge this gap by making complex regulatory content easier to understand.

Efficiency and cost-effectiveness

The team shared usage insights showing Reggie has answered over 10,000 questions since its launch. The current cost is approximately £84 for 1,000 questions over the previous two weeks, a strong indicator of value for money.

Gamu noted that the Policy team, has handled 132 requests since January 2025. Reggie supports this work by narrowing down to the exact documents and sections needed, improving both speed and accuracy.

Reggie vs. general AI tools

While broader AI models offer more expansive information, Reggie is purpose-built for Jersey’s regulatory framework. It operates in a secure environment with an auditable trail, making it a trusted reference point for industry.

Gamu emphasised that Reggie does not provide legal advice, a point clearly stated in its terms and conditions. It is a reference tool, and users are encouraged to seek professional guidance where needed.

A responsive regulatory approach

Reggie reflects the JFSC’s commitment to responsive regulation. A key theme from the Compliance Function Green Paper feedback was the need to simplify compliance processes, including improving the usability of the AML/CFT/CPF Handbook. Reggie directly addresses this by helping users quickly locate relevant content, reducing the burden on compliance teams.

Change management and stakeholder engagement

Niamh Ryan provided valuable insight into the organisational journey behind Reggie’s implementation. She spoke about the importance of change management in the context of AI adoption, acknowledging that introducing new technology requires not just technical readiness but cultural and operational alignment.

Niamh outlined some of the key considerations during Reggie's implementation, such as aligning internal capacity with delivery goals and managing evolving user expectations. In response, the JFSC adopted a collaborative approach, working closely with internal teams and engaging external stakeholders to ensure Reggie is designed to meet practical, real-world needs.

She also highlighted the important role of stakeholder feedback in shaping Reggie’s development. Insights from users have directly informed the chatbot’s functionality and enhancements. This collaborative model will continue to underpin the JFSC’s approach to innovation.

Audience engagement and future development

During the session, several thoughtful questions were raised, including:

are there plans to make the AML/CFT/CPF Handbook machine readable?
how do we ensure Reggie’s source material is up to date?
how do we approach quality assurance with Reggie's responses?
how do we ensure legislation and policy documents are up to date?

The team will be debriefing on these questions to explore potential improvements and future developments.

Gamu concluded by addressing concerns around AI and job displacement. In practice, Reggie frees up time for deeper work, such as policy development and strategic planning. Reggie doesn’t replace human oversight, it enhances it.

Looking ahead

The next phase involves bringing Reggie in-house, giving the JFSC greater control over content updates.

The overarching goal remains making Reggie as useful and impactful as possible for industry, while supporting the JFSC’s broader mission of regulatory effectiveness, transparency, and innovation.