Read our 2024 industry survey plan

We have published our 2024 industry survey plan, which summarises our most recent survey results, our progress so far in responding to stakeholder feedback, and our action plan.

Read our 2024 industry survey plan.

The industry survey helps us to understand our stakeholders’ perceptions and experiences of working with us. It is an important part of our commitment to transparency and to prioritising changes and improvements which matter most to industry.

An independent market research agency carried out the survey, and we invited all industry to take part. The online quantitative survey closed in November 2023, followed by qualitative interviews which closed in January 2024. Respondents represented a cross-section of sectors.

We will provide regular progress updates throughout the year on our response to the survey findings.