Read how we are performing against our service level agreements
Our new quarterly service report shares how we are performing in those areas that are important to industry, including user experience and facilitating speed to market.
The quarterly publication of our service performance is part of our service excellence focus, driving improvements and increasing transparency with our stakeholders.
We are reporting on our turnaround times in the following areas:
- personal questionnaires
- Jersey private fund applications
- anti-money laundering service provider forms
- incorporations and registrations of new companies
- registration of new business names
- post-incorporation submissions
While progress has been made in certain areas, the data shows that we clearly still have work to do. We will continue to provide details of service improvements through industry updates and engagement.
Our report also provides an update on service improvements to our fees process.
Read our Q1 2025 service report here: Q1 2025 service report