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Industry update

How does a financial regulator keep pace with innovation and technological change?

By Andrew Evans, Head of Innovation – JFSC

Have you ever wondered how a regulator can stay ahead in a world where technology evolves faster than ever? As financial services organisations innovate at speed, regulators must not only keep up—they must anticipate change, harness (or at least understand) new tools, and lead by example.

I recently had the privilege of speaking at the Bank of International Settlements in Basel about the Jersey Financial Services Commission’s (JFSC) innovative use of artificial intelligence (AI). My conversation there focused on how we're strategically embedding AI into our regulatory framework—not just for our benefit, but importantly, to further strengthen Jersey’s competitive edge as a jurisdiction of choice.

Contextual innovation through collaboration

Innovation thrives when collaboration takes centre stage. At the JFSC, we’re embracing an approach where AI initiatives are co-created with input from across our organisation, and in the near future, with industry partners. By doing so, we ensure these tools address real-world challenges, supporting high performance and regulatory effectiveness.

AI at work: meet Reggie, Athena, and Sentinel

We are continually exploring and assessing relevant AI innovation. Over the past six months, we've rolled out impactful AI-powered tools designed specifically to address the needs of Jersey’s financial ecosystem:

  • Reggie, our regulatory chatbot, is actively enhancing regulatory clarity by guiding firms through our codes of practice and AML/CTF handbook, responding to more than 2,320 queries in its first month alone. Try it out here, and look forward to an improved version coming soon.
  • Athena is our internal AI assistant, currently in advanced pilot testing to enhance team productivity. It will soon be available organisation-wide, enhancing our operational agility.
  • Sentinel is our forward-looking AI tool kit, focused on supervisory technology to amplify our human expertise in areas like thematic industry feedback, crypto travel rule adherence, and AML/CTF reviews.

Navigating challenges and unlocking opportunities

Integrating AI is not always easy and like any organisation on this journey we face natural challenges related to cost, skills and technological limitations. Equally important, though less obvious, are the cultural attitudes toward risk, the critical need for continuous upskilling, and a natural uneasiness towards potential failures. These challenges are common in AI adoption, and we openly acknowledge them as essential steps.

Additionally, robust data governance, cybersecurity, and data protection are foundational to AI initiatives. Navigating these governance requirements is not always straightforward but a positive team culture, careful planning, and a deep appreciation of what it takes to successfully deliver innovation is crucial.

Within these challenges lie significant opportunities—not least of which is enhancing Jersey’s perception as a proactive, responsive jurisdiction that supports its financial institutions through a progressive regulator.

Striking the balance between AI and human insight

The value of human judgment has never been more critical, and the complexities we must navigate have never been greater. At the JFSC, we firmly believe AI’s role is to complement and enhance in a mindful and purposeful way, rather than replace human judgment and expertise. AI’s capacity to rapidly analyse vast amounts of data provides us with valuable insights. Yet, the true art of regulatory supervision—the nuanced interpretation, informed judgment, and context-sensitive decisions—remains inherently human.

Charting a future together

As we continue weaving AI into the fabric of the JFSC, our goal is clear: enhancing Jersey’s regulatory environment to foster competitiveness, growth and prosperity. So, we invite you—Jersey’s financial institutions, government entities, and industry stakeholders—to join us on this important journey. Together, through collaborative innovation and strategic use of AI, we will ensure Jersey not only keeps pace with technological change but is well positioned for the future.

If you're interested in learning more about our AI initiatives or exploring how we can collaborate, please reach out to me at a.evans@jerseyfsc.org.