Faster decisions to support your applications

We have listened to stakeholder feedback on our service levels and are introducing a series of enhancements to improve efficiency and transparency.

These changes form part of our continued focus on service excellence, applying a risk-based and proportionate approach, and supporting Jersey’s growth as a leading international finance centre.

Our updated service level agreements (SLAs) set clear expectations for the timeframes associated with key regulatory processes. As part of this update, we are implementing targeted reductions in certain timeframes to reflect improved operational efficiency

The SLAs are underpinned by a risk-based framework. Applications with higher impact or complexity will continue to require longer review periods, while lower-risk applications will benefit from accelerated processing. This proportionate approach ensures that regulatory effort is aligned with risk, enhances speed to market, and supports consistent, evidence-based decision-making.

These enhancements are designed to:

• improve efficiency and processing times where appropriate

• provide greater clarity and transparency on expected timeframes

• support industry participants in meeting regulatory requirements

We remain committed to working closely with industry to deliver high-quality, efficient, and proportionate regulation.

 You can see all our SLAs on our service standards page.

Updated SLAs with reduced timeframes

Financial Services (Jersey) Law

Application	Previous SLA (working days)	New SLA (working days)
Full FSB, TCB, IB, GIMB, MSB	30	20
Trust company business natural person	20	10
Trust company business participating member	20	10
Managed trust company	19	10
Managed fund services business	10/20	10
Additional FS(J)L class	20	5

Schedule 2

Application	Previous SLA (working days)	New SLA (working days)
Direct Schedule 2	30	10
Virtual asset service provider	30	20

Insurance and banks

Application	Previous SLA (working days)	New SLA (working days)
Category A insurer	30	10
Category B insurer	90	30

Non-profit organisations (NPOs)

Application	Previous SLA (working days)	New SLA (working days)
Non-prescribed NPO	10	5

Our SLAs for applications below have been retained:

• alternative investment fund services business

• Jersey Private Funds

• Jersey Expert Funds

• anti-money laundering services provider Schedule 2

• prescribed non-profit organisations

• auditors

• other certificates and consents

• all transactional activity requiring JFSC consent

• all voluntary revocations, cessations and de-registrations