Your feedback directly shapes our priorities — from customer service to digital improvements. Have your say in our 2026 industry survey.
Our annual report provides a balanced reflection of our performance in 2024. It consists of three main sections:
- our performance report, sharing the strategic and operational work we have undertaken across the year to achieve our vision, our delivery against our ESG agenda, our human rights, anti-bribery and corruption statement, a financial overview and our risk, legal and data protection overview
- our accountability report, including a governance statement, remuneration and employee report and our governance structure
- our financial statements
We welcome feedback as we continue to move through a business transformation with performance, service and people at the heart.Jane Platt CBE Chair
2024 was a combination of both successes and challenges, which our team faced with purpose, commitment and resilience.Jill Britton Director General