Industry update

Your views will shape our digital-first approach

Two people in business attire stand side by side in a bright, modern outdoor corridor with stone columns and glass walls, both facing the camera and wearing glasses; one is in a dark suit and tie, the other in a sleeveless black top.

Pictured (left to right): Daniel de Oliveira, Executive Director of Technology and Data, and Ria Sheppard, Digital Experience Lead.

We are inviting our registry customers and industry stakeholders to help shape the future of our online services through a new engagement initiative, ‘JFSC connect’.

This focus aligns with the Government of Jersey’s Time to Win report, which highlights the importance of digital capability in enhancing the competitiveness of Jersey’s financial services sector.

JFSC connect will give regular opportunities for you to engage directly with us and share your experiences of our digital platforms. The programme supports our commitment to a digital‑first approach that makes it easier to do business in the island and enables risk-based and proportionate regulation.

Improving digital experiences is a core priority of our new strategy. By strengthening our approach to technology, data and digital experience, we aim to deliver services that are more intuitive and responsive to customer needs, while making better use of data to inform regulatory decision making.

To support this work, we have recently strengthened our senior capability in technology and user experience. Daniel De Oliveira, Executive Director of Technology and Data, leads our focus on strengthening digital capabilities. Daniel has over two decades’ experience in offshore financial services, specialising in data, analytics, and digital transformation.

Ria Sheppard has been appointed as Digital Experience Lead and will work across our organisation to ensure online services are accessible and designed around users, supporting a more connected experience for registry customers and regulated businesses. Ria has an extensive background in digital user experience, including at eBay and Money SuperMarket.

Director General, Jill Britton, said: “Our new strategy is focused on enabling economic growth. Digital channels are central to making it easier to do business in Jersey, and Daniel and Ria will be instrumental in improving user experience and creating real benefits for the island.”

If you would like to get involved with JFSC connect, please email comms@jerseyfsc.org.