Read our 2025 industry survey report

This report shares the results of our 2025 industry survey, our progress in responding to the 2024 survey, and the next steps we are taking.

Our survey results have trended downwards which is cause for further reflection. We acknowledge that more must be done to improve people’s experiences of working with us.

While we have made progress through our previous industry survey action plans, it is clear that a strategic response is required to address recurring themes of competitiveness, engagement, service and online experiences.

Alongside current activity, our 2026-2030 strategy will play an important role in bringing about the more fundamental changes the survey responses call for.

We are also making tangible improvements for industry through:

• technology and efficiency: enhancements to myJFSC and registry forms, website improvements, and a strategic review of legislative and technology frameworks
• people and skills: improved career progression opportunities, strengthened technical training, and continued investment in development
• servicing and responsiveness: customer service training, quarterly service reports and a continued focus on meeting service level agreements
• competitiveness: supporting the Government of Jersey’s financial services competitiveness programme, reforming fees, and simplifying regulation through changes to Schedule 2 and the Control of Borrowing Order

We recognise that a trusted regulator and registry must focus on service levels, proportionality and competitiveness alongside our core mandate of protecting consumers and Jersey’s reputation and combatting financial crime.

We value industry engagement and feedback, and remain committed to delivering noticeable change for our stakeholders.

Read the full 2025 industry survey report.