Listening and acting on your feedback: read our 2026 industry survey report
Listening and responding to feedback is essential to being a trusted regulator and registry.
Our industry survey report is an important part of our commitment to transparency and continuous improvement. It tracks progress over time and identifies areas where further attention is needed.
Our 2026 survey results show a clear year-on-year improvement in perceptions of the JFSC, which is an early signal that we are going in the right direction. We are clear, however, that we need to do more, with respondents’ average rating of their most recent engagement with us continuing to decline. It’s essential that we improve our digital services, simplify processes and play our part in making it easier to do business in Jersey.
The key themes emerging from the survey align closely with priorities already identified in our 2026-2027 business plan, with an identified need to accelerate work on digital channels.
Our update on the 2026/27 business plan, to be published in February 2027, will provide a more detailed plan of action.