THE COMMISSION

'Welcome to Registry'

Registry is responsible for the administration of legislation relating to limited liability companies, business names, limited partnerships and limited liability partnerships.

The department, in meeting the Commission's statutory obligations, undertakes four core functions:

1. The incorporation and registration of companies, business names, limited partnerships and limited liability partnerships;
2. Registration of statutory documents filed pursuant to relevant legislation;
3. Ensuring compliance with the appropriate requirements of the Law and the striking off of defunct companies; and
4. The provision of accurate and timely information to the public.

A weekly rotation scheme is operated to increase experience and knowledge and also ensure cover is available when required.

Due to the large amounts of paperwork handled from companies and the general public, a high level of accuracy and attention to detail is required. This also offers the opportunity to undertake varied work and broaden experience.

Working to tight deadlines is essential in achieving the required high service standards of processing applications and dealing with enquiries.

Customer service skills are required in dealing with the public by assisting them in finding information required or answering queries about existing applications. A counter service is provided where applications are handed in, questions are answered and assistance is provided through the computer search facilities. All staff are expected to answer questions over the telephone in an efficient and polite manner.

Approximately four months of the year is taken up with annual returns where applications are received, checked and processed. A methodical process is used and the reliance on the quality of output from other team members is essential to ensure applications are handled within the required timescales.

Due to the number of different computer based programs used by the Registry team, a good level of knowledge and application in Word and Excel are needed.

Good written and oral communication skills are required in dealing with the all paperwork and the public.

As an example, the company registration cycle below shows the process undertaken by the department to incorporate a company. Incorporation takes place within 48 hours, or 2 hours if the fast track option is selected, and the appropriate fees are paid.

The Commission is fully committed to training and development and therefore training is provided as and when required.

If you would like to find out more and possibly arrange a meeting, please call Dawn Kennedy on 01534 822079.

Company Incorporation Process

Application received by post or over the counter

Cheque processed through the till

Registry officer checks the details and ensures form is fully completed

Registry Operations Manager reviews the application in detail and corresponds with application to ensure sufficient details are held

Certificate of incorporation is produced

Application and certificate is signed off by Director

Registry Operations Manager completes authorisation

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